At Floriaa, we aim to provide reliable and transparent shipping for all our customers. Please read our shipping policy carefully to understand how orders are processed and delivered.
Order Processing Time:
· All orders are processed within 3–5 business days (excluding weekends and public holidays).
· Once your order has been processed, it will be dispatched for shipping.
· You will receive a confirmation email with tracking details once your order has been shipped.
Shipping Destinations:
Floriaa currently ships to multiple countries worldwide, depending on product availability and shipping eligibility at checkout.
If your location is not supported, you will be notified during checkout.
Shipping Time:
Estimated delivery times depend on your location and carrier:
· Standard Shipping: 7–14 business days
· International Shipping: 10–20 business days
Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, or carrier delays.
Shipping Costs:
· Shipping charges (if applicable) are calculated and displayed at checkout before payment.
· Any customs duties, taxes, or import fees imposed by the destination country are the responsibility of the customer.
Tracking Information:
· All orders are shipped with tracking numbers.
· Tracking information will be emailed to you once your order has been dispatched.
· Please allow 24–72 hours for tracking updates to appear after shipment.
Delayed or Lost Shipments:
· If your order has not arrived within the estimated delivery timeframe, please contact us at info@floriaa.com
· We will work with the carrier to investigate and assist you.
· Floriaa is not responsible for delays caused by customs, incorrect addresses, or carrier issues beyond our control.
Incorrect Address:
· Customers are responsible for providing a complete and accurate shipping address.
· Orders shipped to an incorrect address provided by the customer are not eligible for refund.
· If you notice an address error, contact us immediately before the order is shipped.
