Refund policy

At Floriaa, we stand behind the quality of our products. If you are not completely satisfied with your purchase, we’re here to help.                                                                                                                              

Returns Eligibility:

You may request a return only if the item you received is defective or incorrect.

To be eligible for a return, please contact us at info@floriaa.com within 30 days of receiving your order.

The item must be unused, unworn, and in its original packaging, with all tags intact.

Return Shipping:

The customer is responsible for return shipping costs.

A tracking number is mandatory and must be shared with us for return verification.

We are not responsible for lost or delayed return shipments without tracking.

Refunds:

Refunds will be issued to the original payment method used at checkout.

Please note that original shipping charges (if any) are non-refundable.

Exchanges:

We allow product exchanges for size issues or defective items only.

To request an exchange, please contact us within 30 days of receiving your order at info@floriaa.com.

The item must be unused and in original condition.

Exchange shipping costs are the responsibility of the customer.

We offer a 30-Day Full Refund on eligible orders.